Terms, cancellation and payment security.

A booking is confirmed once payment is received and we send a written confirmation with your pickup time and meeting point. Rates are per person unless the experience says otherwise, and are quoted in US Dollars (USD).

Park entry fees, community fees and border charges are stated on each experience page. Anything not listed as included — visas, tips, personal insurance, meals outside the itinerary — is payable by the traveller.

Guests must carry a valid passport for any Zambia or Botswana crossing. We assist with border paperwork on the day but cannot be responsible for entry refused by an immigration officer.

We recommend comprehensive travel insurance covering medical care, cancellation and adventure activities. Adrenaline activities are operated by licensed partners under their own safety waivers.

Intondolo Safaris & Tours may adjust a route, timing or vehicle where weather, road conditions, river levels, park access or guest safety require it. Where an activity cannot run at all, we offer an alternative of equal value or a refund of that portion.

Day tours and activities: cancel more than 24 hours before departure for a full refund. Inside 24 hours, or a no-show at the pickup point, is charged in full because the vehicle, guide and park permits are already committed.

Multi-day safaris and packages: cancel more than 30 days before the start date for a full refund less any non-refundable lodge deposit. Between 30 and 14 days, 50% is refundable. Inside 14 days, the booking is non-refundable.

Park fees and third-party charges: national park entry fees, helicopter seats and community fees paid to third parties are refunded only where that operator releases them to us.

Weather: tours run in rain. Where an operator cancels for safety — high water on the rapids, grounded flights, closed borders — you are offered a reschedule or a full refund of the affected activity.

How refunds are paid: approved refunds are returned to the original card through our payment gateway and usually appear within 5 to 10 working days, depending on your bank. Send cancellation requests in writing to intondolosafaris@gmail.com or by WhatsApp so we have a timestamp.

We collect only what is needed to run your trip: your name, contact details, traveller numbers and travel dates. We never sell or rent your details, and we share them with a lodge, park or activity operator only to deliver the booking you made.

Card payments are processed on the secure hosted page of our payment gateway, iVeri, under our bank in Zimbabwe. Your card number, expiry and CVV are entered on the gateway — never on this website — and are never seen by, transmitted to, or stored on our systems.

This website is served over HTTPS. Booking records are held in an access-controlled database where customer and payment records are readable only by our own authorised administrator, not by website visitors.

Prices, availability and payment totals are calculated on our server, so the amount charged always matches the experience and party size you selected.

To request a copy of your data or ask us to delete it, email intondolosafaris@gmail.com from the address used in your booking.